ConcordMeds Support
How can we help?
Get help with your ConcordMeds account, medication record, email verification, privacy or other app questions.
Email hello@concordmeds.comAccount and sign-in help
I cannot sign in
Check that you are using the same email address you used to create your ConcordMeds account. If you have forgotten your password, use the Forgot password?option on the sign-in screen.
I have not received my verification email
Check your spam or junk folder first. You can also return to ConcordMeds and chooseResend verification email.
Medication record help
ConcordMeds lets you add medications manually or review information extracted from a medication document. Scanned information should always be reviewed before it is treated as part of the reconciled medication record.
Entries marked for confirmation, review, duplicate checking or conflict resolution are intended to help you identify information that may need clarification.
Medication decisions
ConcordMeds does not advise starting, stopping or changing medication. Medication decisions should be confirmed with a doctor, pharmacist or other qualified healthcare professional.
Delete your ConcordMeds account
You can delete your account from inside the ConcordMeds app. Account deletion requires password confirmation and removes the ConcordMeds medication record associated with that account together with the Firebase Authentication account.
If you are unable to access your account and need help, emailhello@concordmeds.com.
Privacy and data
For information about the data ConcordMeds processes and how it is used, read ourPrivacy Notice.
You can also read the Terms that apply to use of the service.
Contact support
For technical issues, account questions or feedback, contact:
When reporting a technical problem, describe what you were trying to do and what happened. Do not email passwords, verification codes or unnecessary health information.